Refund policy

At Moose Apparel, we take pride in providing high-quality products and services to all of our customers. Please note that all sales are final, and we do not accept returns, exchanges, or cancellations once an order has been placed. We strongly encourage all customers to review product descriptions, specifications, and sizing information carefully before completing a purchase to ensure that the item meets your expectations.

We understand that issues may occasionally occur during shipping or production. If you receive an item that is damaged, defective, or incorrect, please contact us at moose.ludwig05@gmail.com within 7 days of receiving your order. When contacting us, include your order number, a detailed description of the issue, and clear photos showing the defect or damage. Our customer support team will review your request and work with you to find a suitable solution, which may include a replacement or other resolution at our discretion. Please note that claims submitted after the 7-day period or without sufficient evidence may not be eligible for review.

We reserve the right to refuse service, cancel orders, or deny claims that do not comply with our policy. Shipping and handling fees are non-refundable under any circumstances. In the event that a replacement or re-shipment is approved, processing times may vary depending on product availability and delivery location.

By placing an order through our website, you acknowledge that you have read and agree to this No Return Policy. We appreciate your understanding and cooperation, and we thank you for choosing Moose Ludwig, Your trust and satisfaction mean a great deal to us, and we are committed to providing a positive shopping experience every time you visit our store.